JOB TITLE: Head of Technology Services
JOB REF NO: GVA/HOTS 01
JOB DESCRIPTION:
• The Head of Technology Services reports to the Executive Director, Market Operations and Technology and is responsible for translating the organization’s vision into a technical vision resulting in leading technical developments and service delivery. The post holder will possess a proven track record in designing, building and supporting a word class technical infrastructure and applications services in a secure manner with maximum uptime and in line with ITIL principles.
EXPERIENCE: The Head of Technology Services will be expected to have aptitudes, skills, knowledge and experience on the following areas:
• Hands-on current and deep expertise in at least two technical disciplines (e.g., networks, OS, software development, hardware, technology quality assurance, telecoms)
• Data Centre Management and Support
• Ability to interpret technology and market trends as a foundation for technology roadmaps
• Technical Programme and Project Management
• Business case development
• Call centre / Technical Helpdesk Service delivery
• Strong knowledge of information security principles and application
• Strong governance exposure
• Technical Production Support
• Ability to work with and influence senior executives
• Financial management
• Quality management
• Risk management
• Knowledge management
• Supplier management
• Entrepreneurially minded
• Po-activeness in addressing any service / quality issues and deviations from plan
• Technology Architecture. Experience within Exchanges/Financial Services sector will be a distinct advantage
• Market data services experience will be a distinct advantage
EDUCATIONAL QUALIFICATION:
• A good bachelor’s degree in Computer Science, Electronic Engineering or any related discipline.
FREEDOM TO ACT:
The Head of Technology Services has considerable freedom to act in order to deliver services required for the provision of an efficient and effective operation. He/She will be expected to work to a high level of technical standard, accuracy and lead by example,
• Definition, management and ownership of approved technology budgets
• Ability to deal with uncertain business and technology objectives.
• Manage and be accountable for dependencies, exceptions, slippage, issues and priorities
• Manage and be accountable for the management of risk and opportunities including the development of contingency plans.
• Manage issues and change
PROBLEM SOLVING:
• The Head of Technology Services will be expected to plan delivery of appropriate services and solutions to meet overall service office objectives often against tight time, financial or resource constraints. To achieve this the post holder will need to:
• Have the ability to think logically, analyse situations and lead diverse teams in complex
problem solving
• Ensure all changes are well tested and managed in a controlled manner with full rollback plans
• Work with stakeholders and suppliers to develop strategic solution options, resourcing options and delivery plans
COMMUNICATING WITH OTHERS:
The Head of Technology Services will be expected to have excellent communication skills and experience in working with sponsors and other members of the business. The following points illustrate this:
• Communication and visibility of all critical issues and their status and service restore plans
• Define team member roles and expectations, and ensure timely feedback
• Communicate the technology vision and service improvement plans to internal and external stakeholders
LEADERSHIP:
• The post holder will need to be an effective leader to create effective, informed and highly motivated team(s) focused on delivery. S/he will need to:
• Set overall direction for the team
• Monitor and maintain team morale
• Ensure the coherence of the service, technical project(s), dependencies and conflicts and develop and maintain the appropriate environment to support all areas involved in the delivery.
• Influence, inspire and lead cross functional project teams
• Be an advocate for the wider adoption of technology both internally and externally
• Lead transformational technology initiatives
PEOPLE MANAGEMENT AND DEVELOPMENT:
• The post holder will need good people skills including
• Define and scope the resource requirements for the formation of the programme team.
• The ability to create clarity of roles and responsibilities for members of the team.
• Build and maintain relationships with the overall team, Business team(s) and stakeholders.
• Manage conflicts and dependencies across teams and wider stakeholder group
• Coach, mentor, appraise and develop managers and team members
FINANCIAL CONTROL:
• The post holder will be expected to budget for the department and maintain monitoring and management of spend. This will cover the following activities:
• Development of a robust business case for the programme(s) and re-forecast value creation where necessary
• Facilitate a process for ensuring regular tracking and management of costs against budget
• Review of cost anomalies or over-spend upward within the service and line management in a timely fashion
• Negotiate optimum prices with suppliers while ensuring sound service levels
METHOD OF APPLICATION
Candidate who meet the above requirement should email their resume to contact@gvapartners.com and recruitment@gvapartners.com. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.
JOB REF NO: GVA/HOTS 01
JOB DESCRIPTION:
• The Head of Technology Services reports to the Executive Director, Market Operations and Technology and is responsible for translating the organization’s vision into a technical vision resulting in leading technical developments and service delivery. The post holder will possess a proven track record in designing, building and supporting a word class technical infrastructure and applications services in a secure manner with maximum uptime and in line with ITIL principles.
EXPERIENCE: The Head of Technology Services will be expected to have aptitudes, skills, knowledge and experience on the following areas:
• Hands-on current and deep expertise in at least two technical disciplines (e.g., networks, OS, software development, hardware, technology quality assurance, telecoms)
• Data Centre Management and Support
• Ability to interpret technology and market trends as a foundation for technology roadmaps
• Technical Programme and Project Management
• Business case development
• Call centre / Technical Helpdesk Service delivery
• Strong knowledge of information security principles and application
• Strong governance exposure
• Technical Production Support
• Ability to work with and influence senior executives
• Financial management
• Quality management
• Risk management
• Knowledge management
• Supplier management
• Entrepreneurially minded
• Po-activeness in addressing any service / quality issues and deviations from plan
• Technology Architecture. Experience within Exchanges/Financial Services sector will be a distinct advantage
• Market data services experience will be a distinct advantage
EDUCATIONAL QUALIFICATION:
• A good bachelor’s degree in Computer Science, Electronic Engineering or any related discipline.
FREEDOM TO ACT:
The Head of Technology Services has considerable freedom to act in order to deliver services required for the provision of an efficient and effective operation. He/She will be expected to work to a high level of technical standard, accuracy and lead by example,
• Definition, management and ownership of approved technology budgets
• Ability to deal with uncertain business and technology objectives.
• Manage and be accountable for dependencies, exceptions, slippage, issues and priorities
• Manage and be accountable for the management of risk and opportunities including the development of contingency plans.
• Manage issues and change
PROBLEM SOLVING:
• The Head of Technology Services will be expected to plan delivery of appropriate services and solutions to meet overall service office objectives often against tight time, financial or resource constraints. To achieve this the post holder will need to:
• Have the ability to think logically, analyse situations and lead diverse teams in complex
problem solving
• Ensure all changes are well tested and managed in a controlled manner with full rollback plans
• Work with stakeholders and suppliers to develop strategic solution options, resourcing options and delivery plans
COMMUNICATING WITH OTHERS:
The Head of Technology Services will be expected to have excellent communication skills and experience in working with sponsors and other members of the business. The following points illustrate this:
• Communication and visibility of all critical issues and their status and service restore plans
• Define team member roles and expectations, and ensure timely feedback
• Communicate the technology vision and service improvement plans to internal and external stakeholders
LEADERSHIP:
• The post holder will need to be an effective leader to create effective, informed and highly motivated team(s) focused on delivery. S/he will need to:
• Set overall direction for the team
• Monitor and maintain team morale
• Ensure the coherence of the service, technical project(s), dependencies and conflicts and develop and maintain the appropriate environment to support all areas involved in the delivery.
• Influence, inspire and lead cross functional project teams
• Be an advocate for the wider adoption of technology both internally and externally
• Lead transformational technology initiatives
PEOPLE MANAGEMENT AND DEVELOPMENT:
• The post holder will need good people skills including
• Define and scope the resource requirements for the formation of the programme team.
• The ability to create clarity of roles and responsibilities for members of the team.
• Build and maintain relationships with the overall team, Business team(s) and stakeholders.
• Manage conflicts and dependencies across teams and wider stakeholder group
• Coach, mentor, appraise and develop managers and team members
FINANCIAL CONTROL:
• The post holder will be expected to budget for the department and maintain monitoring and management of spend. This will cover the following activities:
• Development of a robust business case for the programme(s) and re-forecast value creation where necessary
• Facilitate a process for ensuring regular tracking and management of costs against budget
• Review of cost anomalies or over-spend upward within the service and line management in a timely fashion
• Negotiate optimum prices with suppliers while ensuring sound service levels
METHOD OF APPLICATION
Candidate who meet the above requirement should email their resume to contact@gvapartners.com and recruitment@gvapartners.com. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.
0 comments:
Post a Comment