Quality Assurance And Service Desk analyst
— Ikeja
The Application team thrive on the idea of fulfilling stakeholder requirements through the effective use of technology. The team members are empowered to think out-of-the-box, table innovative ideas and play on different grounds within the teams’ vast opportunity space.
Job responsibilities
·Develop a good understanding of the services and the systems involved.
·Participate in activities to understand and learn new product features and technology changes.
·Develop understanding and hands-on administration skills on Webmethod, WebSphere Application Server, MQ and Broker.
· In support with senior team members, perform troubleshooting of issues related to Webmethod and WebSphere deployments.
· Develop a good understanding and use of Monitoring tools. These include Tivoli Monitoring, Apps Manager, WebMethods Administration Consoles and custom-developed monitoring tools.
· Monitor the application health using monitoring tools and custom procedures.
· Monitor alerts thrown by the applications via emails and take documented/as-needed action.
· Work with other team members to meet Service Level Agreements.
· Develop an understanding of the Incident Management process.
· Familiarize with the technical environment, processes, procedures and tools related to Application Services team.
· Perform Applications Quality Assurance activities. Develop working knowledge on quality assurance plan, quality standards and procedures
· Extracting test cases and test data from Functional Specifications and Use Cases documents.
· Coordinating functional, regression, integration and user acceptance testing to validate systems functionalities and integration between modules.
· Documenting testing results
· Management of the interface with the internal and/or external Customers on software quality matters.
· Manage the operations of the service desk
Qualifications:
A Bachelor’s degree in a computing or business related discipline, plus a good understanding of IT. This would preferably be backed up with some relevant experience / exposure to financial management systems (of maximum 12 months) or extra-curricular activities.
In addition to the above, we are looking for the following qualifications:
* Advanced level of written and spoken English
* The ability to work well with people
* The ability to adjust to rapid change
*Willing to be a collaborative and reliable team member
* Having the ability to communicate clearly and confidently in an international environment
*The dedication to achieve goals and being result-oriented
* Possessing an attitude fueled with positive-thinking
Job Deadline:26th July,2013.
Qualified applicants should forward their RESUMES TO
- Company Name:
- highsreet advisors inc
- Position Type:
- Full-time
- Experience:
- 1 - 5
- Salary Range:
- ₦1,560,000 - ₦3,000,000 Yearly
The Application team thrive on the idea of fulfilling stakeholder requirements through the effective use of technology. The team members are empowered to think out-of-the-box, table innovative ideas and play on different grounds within the teams’ vast opportunity space.
Job responsibilities
·Develop a good understanding of the services and the systems involved.
·Participate in activities to understand and learn new product features and technology changes.
·Develop understanding and hands-on administration skills on Webmethod, WebSphere Application Server, MQ and Broker.
· In support with senior team members, perform troubleshooting of issues related to Webmethod and WebSphere deployments.
· Develop a good understanding and use of Monitoring tools. These include Tivoli Monitoring, Apps Manager, WebMethods Administration Consoles and custom-developed monitoring tools.
· Monitor the application health using monitoring tools and custom procedures.
· Monitor alerts thrown by the applications via emails and take documented/as-needed action.
· Work with other team members to meet Service Level Agreements.
· Develop an understanding of the Incident Management process.
· Familiarize with the technical environment, processes, procedures and tools related to Application Services team.
· Perform Applications Quality Assurance activities. Develop working knowledge on quality assurance plan, quality standards and procedures
· Extracting test cases and test data from Functional Specifications and Use Cases documents.
· Coordinating functional, regression, integration and user acceptance testing to validate systems functionalities and integration between modules.
· Documenting testing results
· Management of the interface with the internal and/or external Customers on software quality matters.
· Manage the operations of the service desk
Qualifications:
A Bachelor’s degree in a computing or business related discipline, plus a good understanding of IT. This would preferably be backed up with some relevant experience / exposure to financial management systems (of maximum 12 months) or extra-curricular activities.
In addition to the above, we are looking for the following qualifications:
* Advanced level of written and spoken English
* The ability to work well with people
* The ability to adjust to rapid change
*Willing to be a collaborative and reliable team member
* Having the ability to communicate clearly and confidently in an international environment
*The dedication to achieve goals and being result-oriented
* Possessing an attitude fueled with positive-thinking
Job Deadline:26th July,2013.
Qualified applicants should forward their RESUMES TO
High Street Advisors
- Ikeja, Lagos, Nigeria
- highstreetadvisors@yahoo.com
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